1. Introduction

The purpose of this privacy policy is to inform users of the site https://entretienkaza.ca (hereinafter "the Site") about the personal data we collect, how it is used, and the rights users have in accordance with Quebec's Law 25 and the General Data Protection Regulation (GDPR).

2. Personal data collected

Data collected directly from users :

• First and last name
• Phone
• E-mail
• Address
• Desired service (multiple choice)
• Residential or commercial
• Company name (if applicable)

Data collected automatically :

• IP address
• Browser type
• Pages visited and length of visit
• Analytical data via Google Analytics

3. Purpose of data collection

The data collected is used solely for the following purposes:

• Process requests made via the contact form.
• Provide information and quotes on our services.
• To analyze user behavior in order to improve the performance and quality of the Site.
• Meet our legal and administrative obligations.

4. Use of cookies

Our site uses cookies to :

• To ensure the proper functioning of the Site (necessary cookies).
• Collect statistical data on the use of the Site (analytical cookies via Google Analytics).

Consent :

On your first visit, a consent banner informs you of the use of cookies and allows you to manage your preferences. You can modify these choices at any time in your browser settings.

5. Sharing personal data

The personal data collected is not sold, rented or shared with third parties, except in the following cases:

• Legal obligations : When we must comply with a legal or regulatory obligation.
• Service providers : If necessary, we may share certain data with subcontractors, such as our site host.

6. Data security

Entretien Kaza implements technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure or modification:

• Secure hosting with GoDaddy.
• SSL/TLS encryption for all data transmitted via the Site.
• Access to personal data restricted to authorized personnel only.

7. Data retention

Personal data is kept for a limited period of time:

• Contact form : 5 years after the last interaction with the User, unless deletion is requested or the law requires otherwise.
• Analytical cookies : The retention period complies with the parameters defined by Google Analytics (generally 14 months).

8. User rights

In accordance with Law 25 and the RGPD, you have the following rights:

• Right of access : Obtain a copy of your personal data.
• Right of rectification : Correct inaccurate or incomplete data.
• Right to erasure : Request the deletion of your personal data.
• Right to portability : Receive your data in a structured, commonly used and machine-readable format.
• Right to object : Refuse the processing of your data for certain purposes.

Exercising rights :

To exercise these rights, please contact us at the following address: E-mail : [email protected] Phone : (438) 394-4734

9. Minors' data

The site is not intended to collect personal data from minors under the age of 14. If data is accidentally collected, it will be deleted at the request of a parent or legal guardian.

10. External links

Our site may contain links to third-party sites. Entretien Kaza is not responsible for the privacy practices or the content of such external sites.

11. Modification of the privacy policy

Entretien Kaza reserves the right to modify this Privacy Policy in order to comply with legal or technical developments. Any updates will be posted on this page with the date of the last revision.

12. Contact

If you have any questions about this Privacy Policy or the management of your personal data, you can contact us at : E-mail : [email protected] Phone : (438) 394-4734